Shipping and Delivery
Chrono Relais (France & Corsica) - Express delivery in a pick-up point
Delivery assured by Chronopost. Collect your parcel from a shop which will hold your parcel for 8 days. You select the relay point in step 3 of the order validation.
Chrono 13 (France & Corsica) - Home delivery before 1pm
Delivery by Chronopost to your home. The day before, Chronopost will inform you of your delivery and will offer you to reschedule the delivery date if you wish or to switch for a pickup point delivery.
Pallet transporter Ile de France
Delivery provided by Safram. This method of delivery is recommended for heavy, oversized or fragile deliveries (especially paintings). The carrier will contact you to agree on a delivery time. On a building site, make sure that someone is present for the reception.
Pick up at the Workshop
You will receive an e-mail when your order is ready to make an appointment with the workshop team to collect your products in the 19th arrondissement of Paris. You will be given all the information when your order is ready. A car park allows you to park your car and easily collect your order.
ChronoClassic (Europe) - Delivery at home
Delivery by Chronopost in 2 to 4 working days to your home. The day before, Chronopost will inform you of your delivery and will suggest you to reschedule the delivery date if you wish or to switch to a relay point delivery.
ChronoExpress (Europe & world) - Express delivery at home
Delivery by Chronopost in 1 to 3 working days to Europe, in 48 hours to the French overseas departments and in 2 to 5 working days to the rest of the world. The day before, Chronopost will inform you of your delivery and will suggest you to reschedule the delivery date if you wish or to switch to a relay point delivery.
Throughout the year, PaperMint guarantees the same production and order picking times.
REMINDER : We work with external shipping providers. Once the packages are in their hands, we have no influence on the delivery times or changes to be made.
SuperWall delivers worldwide.
If your country is not recognized, please contact the team via the contact form.
You can add as many addresses to your account as you wish and select a billing address different from the delivery address. At step 3 of the checkout process, add and/or check the delivery address and billing address to be applied to your order.
Any changes to be made after the order has been validated must be made before your products are dispatched, via the contact form. Once your package has been picked up by the carrier, PaperMint will not be able to change your details.
SuperWall works with external transport providers who charge a fee for their services. These costs are not included in the price of the product to give you the choice of which mode of transport you prefer.
Preparing your order : 2 to 4 open days
Delivery time : 24 to 72h (open days)
Carried by La Poste for shipments of less than 2 units.
When your order is handed over to the carrier, you are informed by e-mail and SMS. You will then receive a reference and a link allowing you to follow the steps of your delivery.
From delivery date, returns are possible within 15 days for standard products only (ready to install products / indicated on the website).
Read more on our GTC
Returns must be made in the original packaging and the products must be in good condition for the return to be validated. After a quality control of the returned products, we will credit a voucher on customer's online account. This voucher is not refundable and allows the customer to place a new order of his choice.
Are excluded from Returns Policy:
- Implemented products
- Customized products
Read more on our GTC
Step 1 : Connect to your online account on superwall.fr
Step 2: Go on "Order history and Details" section
Step 3: Facing your order, click on "Details"
Step 4: Below the order summary, select "Request a Return"
The team will then enter in contact with you by emails to inform you about the possibility for you to benefit from our Return Condition. If so, you will receive logistical information.
According to our GTC, returns fees are at customer expense.